FAQ
Welcome to Our FAQ Page! Here, you'll find answers to some of the most common questions we receive about our products, services, and store policies. If you don't find what you're looking for, please don't hesitate to contact us directly!
General Questions
Q: Where is Sunny Smith Co located?
A: Our store is at 102 N. McPherson Rd, Orange, CA 92869. We welcome you to visit us for all your surf, skate, and snow needs!
Q: What are your store hours?
A: We're open from 12 AM to 7 PM, Monday through Friday and Sundays. Saturday we are open from 11 AM to 5 PM
Q: Do you offer online shopping?
A: Yes! You can browse and purchase our products online at sunnysmithco.com.
Product-Related Questions
Q: Do you offer warranties on your products? A: We do not offer additional warranties beyond the standard manufacturer's warranty. However, we stand by the quality of our products and encourage customers to contact us if there are any concerns.
Q: Can I find eco-friendly products at your store?
A: Absolutely! We have a range of eco-friendly options across all our product categories.
Service-Related Questions
Q: Do I need an appointment for board or ski tuning services?
A: No appointment is necessary! You can drop by our store during business hours for tuning services.
Q: How long does it usually take to tune a snowboard or skis?
A: Most tuning jobs are completed within 48-72 hours. However, this can vary depending on the complexity of the work.
Online Shopping and Orders
Q: How can I track my online order?
A: Once your order is shipped, you'll receive a tracking number via email. You can use this to track your order's progress.
Returns and Exchanges
Q: What is your return policy? A: At Sunny Smith Co, we accept returns within 30 days of purchase. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when they were purchased.
Please note: We offer returns in the form of store credit only. No cash, debit, or credit card refunds will be issued. Store credit can be used for any future purchases at Sunny Smith Co, both in-store and online. This policy helps us maintain a sustainable and customer-focused approach to our products and services.
Q: How do I initiate a return? A: To start a return process, please bring your item to our store at 102 N. McPherson Rd, Orange, CA 92869, along with the original receipt. For online purchases, please contact our customer service team through the 'Contact Us' form on our website or at [phone number], and we'll guide you through the process.
Q: What if my item is defective or incorrect? A: If you receive a defective item or an item different from what you ordered, please contact us immediately. We will work with you to exchange the item or provide store credit after evaluating the situation.
Special Offers and Promotions
Q: Where can I find information about current promotions or special offers?
A: All our current promotions and special offers are listed on our website. You can also sign up for our newsletter to get the latest deals sent directly to your inbox.
Community and Events
Q: Does Sunny Smith Co sponsor local events or athletes?
A: Yes, we're proud to support local events and athletes. Keep an eye on our blog and social media for announcements and updates.
Q: Can I sign up for skateboarding or surfing classes through your store? A: Yes, we offer classes for various skill levels. Visit our website or contact us for more information and class schedules.
Still Have Questions? Contact us directly at shopsunnysmith@outlook.com or call us at (714) 998-5522. Our team is always here to help!